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Cabinet Doors and Drawer Fronts Made in USA
Horizon Cabinet Doors and Drawer Fronts
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FREQUENTLY ASKED QUESTIONS

Comprehensive Horizon Cabinet Door FAQ

Click on any of these Horizon Cabinet Door questions to see its answer:

GETTING STARTED:

How do I get started if I don't yet know what I want?
How do I determine the sizes I need?

CABINET DOOR AND DRAWER FRONT FACTS:

Are there certain stock sizes?
Is there a minimum door or drawer front size?
Is there a maximum door size?
How thick are the doors and drawer fronts?
What’s the difference between mitered and cope-and-stick?
Will the panels on my doors and drawer fronts shift or move?
How does hinge boring work?
Where are the products made?
Can I get a sample door?

COLORS AND FINISHING:

What finishes are offered?
How do I choose a color?
Is there a way to exactly match a color I already have?
If my panel contracts, will I see an unfinished gap?
How are spray stains different from wiping stains?

CUSTOM DOORS:

How do I know what my custom door will look like?
Can I get a finished drawing or photo of my custom door?
Can I order a profile or option that is not shown on the website?
How do I make a custom door that looks almost like a door in the Bargain Favorites?

ACCESSORIES:

Are hinges provided?
Are knobs and pulls provided?
Do you offer refacing materials?

PRODUCT DETAILS PAGE:

What are "CURRENTLY SELECTED OPTIONS"?
When I change an option, will the picture change?
What is the "Cross Section View of Selected Profile Options"?
What is 'Concealed Hinge Boring'?
Explain the prices in parentheses when I'm looking at options?

PRICING:

How does pricing work?
How do I pay?
What does shipping cost?
Will I be charged Sales Tax?
Is there any special 'dealer pricing' or volume pricing?

SHOPPING CART:

Why are some prices in italics?
What does the 'Change Options or Sizes' button do?
Can I change quantities?
How do I delete an item from the shopping cart?

ORDERING AND SHIPPING:

How long does it take to get my order?
Can I get my order any faster?
How will my order ship?
What if there’s shipping damage?
Do you ship outside the US?
Will I be notified when my order ships?
I'm having issues on the PayPal Screen. What do I do?

SUPPORT:

What if there are defects on my order?
When are phone and email support available?

Horizon Cabinet Door FAQ Answers:

GETTING STARTED:

How do I get started if I don't yet know what I want?

First, you'll want to bookmark this site in your browser (or write down the site "www.horizoncabinetdoor.com") so you can get back to this site whenever you need to.

Next, browse through the various collections and options on this site to see what's available. Pay attention to wood species, door styles and options. If you'd like, practice adding a door or two to your shopping cart to see what is going to be required when you're ready. You can remove the items from the cart now or later.

Figure out what specie of wood you want or need. If you need to match what you have and aren't sure what it is, bring an existing door or drawer front to a local lumber yard or some other expert and have them tell you. Pictures and descriptions on this site and elsewhere on the internet can help, too.

Determine whether you want to order unfinished or pre-finished doors. If you need an EXACT match to an existing color, then unfinished is probably your best choice. Unfinished doors are less expensive, but will require more work on your part to stain or paint them (or you'll have to hire someone to do so). If you decide on pre-finished doors, then consider buying a Sample Kit from our Accessories section to get wood samples with exact colors. We can usually have the kit to you within about a week.

With your wood specie and finish choice in mind, browse through the site and pick out the door style you want. Pay attention to all of the options available for each door and make your selections carefully.

How do I determine the sizes I need?

When you submit your order, you will be specifying the exact sizes of doors, drawer fronts, drawer boxes, etc. that you want us to make.

We provide some tools and articles to help you under our "Planning Aids" menu. In addition, there are a variety of do-it-yourself guides on the internet that give detailed advice on sizing doors and picking the appropriate hinges. We recommend that you research these and/or speak with a contractor if you’re unsure.

Here's a very quick overview, but keep in mind that each situation may be different:

If you are replacing existing doors and want the same size, carefully measure each of your existing doors to the closest 1/16”.

If the doors are going on frameless or Euro-style cabinets, the combination of doors and drawers will be sized to cover the entire face of the cabinet. In general, you will allow a 1/8” gap between any adjacent doors or drawers and at least that much for doors that are against a wall or corner.

If the doors are going on traditional face-framed cabinets, much depends on the hinge you choose. (Make sure you choose the hinge and read the hinge requirements before ordering the doors.) For example, a ½” overlay hinge requires the hinge side of the door to cover ½” of the face, leaving the rest of the face exposed. Typically, the overlay is the same on all 4 sides so you would double the overlay and add it to the width and to the height. Larger overlay options require adjustments for multiple door cabinets or combination door and drawer cabinets.

If in doubt, sketch your cabinet dimensions, carefully noting the width of the framing and the dimensions of each opening. (Graph paper is useful for this. You may want to make a copy or two so you can re-do it if you're not happy with your first try.) Sketch the door positions over the frames making sure to meet the hinge requirements and to allow proper gaps between doors and drawers.

CABINET DOOR AND DRAWER FRONT FACTS:

Are there certain stock sizes?

No. All of our doors and drawer fronts are made to order. You can specify the width and height to the exact 1/16 inch.

Is there a minimum door or drawer front size?

Yes. The minimum size depends on the framing width and panel type and is listed when you select your particular style choice. In general, the calculation for the minimum height or width is as follows: multiply the framing width (for example, 2-1/4”) by two then add 3” for a solid wood panel or 1” for a veneer panel.

Is there a maximum door size?

We don’t offer doors that are larger than 99” tall or 99” wide.

Any door that is larger than 50” tall will be made as a 2-panel door, with a center rail between the two panels. The panels will be equal height. Any cope-and stick door that is greater than 28” wide will be made as a 2-panel door with a center stile between the two panels. The panels will be equal width. The center rail or stile will be the same dimension as the framing width with the same inside edge detail.

The center rail or stile on a mitered door may not exactly match the profile of the outer framing.

How thick are the doors and drawer fronts?

Doors and drawer fronts are 3/4in thick at their thickest part, which is typically the outside frame. The molding on certain Applied Molding doors will add to the total thickness.

What’s the difference between mitered and cope-and-stick?

Structurally, the difference is in how the corners are joined. Cope-and-stick joints are considered a more secure joint (though our mitered joints are excellent). Mitered joints allow for more decorative framing. For more information, click on the “Doors” tab.

Will the panels on my doors and drawer fronts shift or move?

Solid wood panels will expand and contract slightly depending on humidity and other environmental conditions. The doors are designed to allow for this. Within the construction of the door, we include tiny rubber “space balls” that fit between the edge of the panel and the rout within the frame, completely hidden from view. These balls ensure that the panel stays in place and centered regardless of the conditions.

Veneered panels are glued in place since they do not expand and contract like solid wood panels do.

How does hinge boring work?

VIDEO: ABOUT HINGES

If you choose to use traditional, exposed hinges, then no hinge boring is required. If you opt for the more modern concealed (or European) hinges, each hinge will require a cup hole bored in the back of the door. This is where the hinge mechanism will fit. We bore these cup holes at a pre-determined distance from the top and bottom of each door (and in the middle for doors over 42” tall). We do not pre-drill the hinge screw holes.

IMPORTANT: The cup hole is the same size (35mm diameter) for frameless cabinet hinges as for face-framed cabinet hinges, but, in general, the cup hole for frameless hinges needs to be located further from the edge of the door. (This is called the “tab” distance.) Make sure you choose the option that is appropriate for the hinge you are using.

Where are the products made?

All of our wood products are made in Washington state by one of the country’s leading door manufacturers. These same doors are sold at much higher cost by other retailers and wholesalers under other brand names.

All of our wood, plywood, veneers and other wood products adhere to the highest environmental standards and meet all state government requirements.

Can I get a sample door?

A sample door can be ordered the same as any other door. Like all doors, a sample door will be made to order and may not be returned for refund. We recommend you pick a size that you are likely to ultimately use.

COLORS AND FINISHING:

What finishes are offered?

We offer a collection of painted finishes along with a variety of stained finishes on Red Oak, Maple, Alder and Cherry. See the “Finishes” page under the Overview tab for more details.

How do I choose a color?

Photos on the website are designed to give you an idea of color, but computer monitors and printers all vary so there is no guarantee that the final color will match. We offer sample kits for our stain colors which you can purchase to help you make your choice. (See the Accessories tab.) Our painted finish colors are available for viewing at any Sherwin-Williams dealer.

We always recommend ordering a sample kit or a sample door before finalizing a larger order.

Is there a way to exactly match a color I already have?

We don’t offer custom color matching. You have the option of ordering unfinished doors and accessories from Horizon and having them finished locally, or you can order pre-finished doors, veneers, moldings and other accessories along with a can of the matching color so you can finish existing items.

If my panel contracts, will I see an unfinished gap?

No. Our finishing process makes sure that this doesn’t happen by shooting the finish onto the panel inside the frame.

How are spray stains different from wiping stains?

Wiping stains are applied by hand and fairly easy to match with no special tools, as long as instructions are followed and care is taken. Spray stains are applied using an air assisted airless pump. To match a spray stain finish, you would need such a device or another sprayer such as a diaphragm pump or cup gun. Instructions will be provided along with any purchase of cans of stain. All of our finishes are coated with a 20 degree sheen topcoat. Similar non-yellowing topcoats can be purchased locally for application by hand or by sprayer.

Are the sample kits returnable?

No. Sorry.

CUSTOM DOORS:

How do I know what my custom door will look like?

We try to give you the information you need to envision what your door will look like, but the best way to know for sure is to order a sample.

Can I get a finished drawing or photo of my custom door?

No. With the millions of possible combinations of options, we have no way of providing a picture of any given choice. However, we do provide you the profile tool when choosing your options to get a 3-D cross-section view of your choices and we also provide a sample picture of the wood and color you’ve chosen. If you feel you need a complete picture, we recommend you choose one of the doors from the Bargain Favorites collection.

Can I order a profile or option that is not shown on the website?

No. But make sure you look through the choices carefully before deciding that we don’t have what you’re looking for. Remember that edge profile and panel raise choices can significantly alter the look of the door.

How do I make a custom door that looks almost like a door in the Bargain Favorites collection?

First, select the door you want to mimic in the Bargain Favorites collection and click on it to get to the "Product Details" page. Beneath the photo of the door (and also listed under "VARIATIONS") is the list of properties for the door. Write this list down carefully along with any options you have chosen that you want to match. Next, switch to the Custom collection and follow your written list of properties to get to the identical custom door, or change an appropriate property to get to the variation you need.

ACCESSORIES:

Are hinges provided?

No. There are a number of online sites that sell hinges and your local hardware store may, too. We strongly advise that you decide on your exact hinges and study the specifications and requirements of those hinges before finalizing your door sizes.

Are knobs and pulls provided?

No. There are a good number of online stores that specialize in this hardware and your local hardware store probably has a selection of knobs and pulls, as well.

Do you offer refacing materials?

Yes! We offer veneers, moldings, cans of matching stain colors and other products to help with any refacing project. Most of these are listed under the Accessories tab.

PRODUCT DETAILS PAGE:

What are "CURRENTLY SELECTED OPTIONS"?

Each door, drawer front and drawer box has multiple details which serve to completely define its characteristics. Some of these are pre-defined in the "style" of the door, such as whether the door has an arch or not. The rest of the characteristics are called 'options'.

When you first choose a door style, each of the options is pre-defined to a default choice. This may or may not be what you want. Click on '[View/Change]' to see the list of other choices and pick the one you want. (If the option says only '[View]', there is only one choice for this option on the chosen door style.) When you select a different choice and press 'Confirm Selection' (or press '[X]'), then the choice you have selected will appear in the 'CURRENTLY SELECTED OPTIONS' list and will remain until you change it.

If you had already entered sizes before changing an option, the option will be applied to all the sizes.

When I change an option, will the picture change?

No. There are thousands of possible combinations and we don't have photographs or sketches of all -- or even most -- of them.

What is the "Cross Section View of Selected Profile Options"?

Treat this drawing as if someone had taken a door and then cut off the bottom and top leaving only a two-inch strip across the middle. The purpose is to show a 3-D image of how your various profile choices look together.

What is 'Concealed Hinge Boring'?

See here.

Explain the prices in parentheses when I'm looking at options.

Many options will have an impact on the price. The price in parentheses by each option choice shows the difference in price for that option over the one that is currently selected. When you select a new option with a different price, all of the other option prices will change to reflect the difference over the new selection. (Note that the price difference may be positive or negative.) When you confirm your selection, the item price will change accordingly.

Some options will impact the square foot price and some options will add to (or subtract from) the per unit price. Usually the unit price options are the ones that are not impacted by the size of the item, such as hinge boring. Some options may impact both the square foot and unit price.

PRICING:

How does pricing work?

There are two factors that drive the cost of doors and drawers: labor and material. To accurately reflect the costs, we have implemented a pricing structure that parallels those costs. Each door and drawer front has a unit cost (which essentially accounts for the labor) and a square foot cost (for the material).

To calculate the number of square feet (sqft) for your door, we multiply the height (in inches) by the width (in inches) and divide by 144. We carry the calculation to 2 decimal places. If the result is less than 1, we use 1 sqft as the size.

Some options will impact the sqft price of the door. When you choose one of these options, the option cost will be added to the baseline square foot price and used in the cost calculation for any door.

Some options will have a unit price that will get added to the cost of each door regardless of the size. Hinge boring is a perfect example.

Some options may add both to the sqft price and to the unit price. This usually means that the option requires a production setup process for each door in addition to a material charge.

How do I pay?

Once you have selected your styles and sizes, click the "View Cart" button (top right of every page) and review all the details carefully. When you're sure they're correct, click on the "Checkout" button near the bottom of that page and follow the instructions.

All payments are handled through PayPal, the most trusted web payment platform. You do not need a PayPal account. You may pay using any major credit cards (Visa, MC, Amex, Discover). Your card will be charged immediately for the full amount when you place the order.

What does shipping cost?

All freight and handling charges are included in the price of the products you order, so shipping is essentially free.

Will I be charged Sales Tax?

We are required by law to collect sales tax for shipments to certain states. If so, the tax amount will be displayed in the checkout process before you finalize your purchase. In other states, as with any internet purchase, you may be required by your state to report and pay use tax (comparable to sales tax) subject to the laws of that state.

Is there any special 'dealer pricing' or volume pricing?

No. All customers pay the same low price. We believe our prices to be as good or better than dealer pricing offered on any other quality custom doors, regardless of the quantity ordered.

SHOPPING CART:

Why are some prices in italics?

When ordering doors and other items, the unit price and the line price are shown for each door size. (The line size is the unit price multiplied by the quantity.) All of the line prices for a given door profile are totalled together and displayed above the line prices.

What does the 'Change Options or Sizes' button do?

This button brings you to the "Product Details" page. (This is the page on which you initially chose the options and sizes.) The "Product Details" page is the only place where you can manipulate the list of sizes and quantities as well as the profile options.

Can I change quantities?

Not directly. To change the quantity for a particular size, you may 'Remove' the line with the incorrect quantity and re-add it with the correct quantity.

How do I delete an item from the shopping cart?

Click on the 'Change Options or Sizes' button. Then, from the "Product Details" page, click 'Remove' to delete the specific line or 'Remove All' to delete all the lines.

ORDERING AND SHIPPING:

How long does it take to get my order?

Unfinished products typically ship within 10 business days. Finished products typically ship within 15 business days. (Click here for more info and plant closing schedule.) Orders ship from Washington state, so factor in appropriate ground transit time (usually 2-4 days for deliveries west of the Mississippi river and 4-6 days for deliveries further to the east).

Can I get my order any faster?

We do offer an expedite program for small orders, such as samples or emergency replacements. When expedited, unfinished doors and drawer fronts will usually ship within 2-3 days; finished doors and drawer fronts will usually ship within 4-6 days. Other expedited products will have similar leadtimes.

We do not offer expedited shipping. All orders will ship via ground transportation.

There is a 6 piece MAXIMUM for expedited orders and the expedite process adds 50% to the cost of the products.

(Note: Do not try to split a larger order into smaller, expedited orders! Horizon's management reserves the right to ignore expedite requests, without refund, if multiple concurrent expedite orders totaling more than 6 pieces are placed for the same customer or ship-to address.)

How will my order ship?

Orders will ship via a common carrier using either ground or freight service, depending on factors including the size of the order. Most shipments will require a signature and some large shipments may require the recipient to offload the truck.

When signing for delivery, always write “subject to inspection” by your signature.

The freight company will be solely responsible for determining the size of truck used for the delivery. There is no express or implied guarantee of lift-gate service or in-house delivery. Should lift-gate service or other services be required, it is the responsibility of the customer to coordinate that with the freight company and pay for any fees associated with such services.

If the freight company cannot, in its estimation, get close enough to the requested destination to make a delivery using its standard vehicles, it will be left to the customer to coordinate an alternate drop-off point. Delivery fees, holding fees, or other fees may be charged to the customer by the freight company for any such change of location or for delays caused by the customer's inability to accept delivery in a suitable location.

What if there’s shipping damage?

We will replace any damaged item immediately providing you follow these instructions:

When signing for delivery of your order, always write “subject to inspection” by your signature. (If you neglect to do this, we may still be able to replace the damaged items, but this simplifies the process.)

You must report any shipping damage within 5 business days of receiving the order. Report the damage, carefully listing each damaged item, in the form found on the Support tab of the Horizon Cabinet Door website. We will respond quickly. We may ask you for photographs of the damage to be emailed to us. On occasion, we may ask you to repack the items so that we can send a truck to pick them up.

Do you ship outside the US?

At present, we only ship within the continental 48 states. For other shipments, you may be able to find a transit company located within the U.S. that will transport the order elsewhere. We will work with you to provide any documentation required for international shipping.

Will I be notified when my order ships?

Yes! Within 1-2 business days after you place the order, we will email you a confirmation that will show you the expected ship date. (Occasionally, the whole order or a portion of the order will ship earlier.) When an order ships, we will send you an email with the tracking number. If you don't receive these emails when expected, please check your junk email folder before contacting us.

I'm having issues on the PayPal screen. What do I do?

The PayPal company handles all of our payment processing, whether you have a PayPal membership or pay directly using your credit card. While PayPal has been very reliable and trustworthy in securely handling the payments, there are a couple technical glitches which crop up occasionally. For example:
- You get a message that says "This payment cannot be completed. Please contact your merchant" (or something similar). This may be caused by a fraud detection glitch at PayPal. Please contact PayPal to get this resolved (or contact Horizon Support and we'll conference in with PayPal).
- The PayPal screen doesn't respond properly when you submit your payment: either it bounces back to the credit card entry screen or it times out. This can usually be resolved by clearing your cookies and cache using the "internet tools" on your web browser. (If you don't know how to do this, you can either Google an answer or contact Horizon Support.)

We apologize if you encounter this or any other issue with your payment. We're working with PayPal to try to eliminate these known issues.

SUPPORT:

What if there are defects on my order?

We will replace any defective item under the terms of our warranty.

Report the defect, carefully listing each defective item, in the form found on the Support tab of the Horizon Cabinet Door website. We will respond quickly. We may ask you for photographs of the damage to be emailed to us. On occasion, we may ask you to repack the items so that we can send a truck to pick them up.

We are only responsible for any defects where the product that is received does not match what is ordered. We are not responsible for errors or inconsistencies in your order, such as drawer front color or profile options not matching door color or profile options.

When are phone and email support available?

Our support specialists are in the office from 9am to 5pm ET, M-F. We also check email and voice messages during off-hours and reply to them as soon as possible. (Email inquiries are more likely to get a timely response during off hours.)