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WARRANTY AND REPLACEMENT REQUESTS
Warranty and Replacement Requests

Limited Warranty

Horizon Cabinet Door Co. warrants that its products will be free from defects in materials and workmanship for a period of one year from date of shipment. The warranty applies only to defects. natural characteristics inherent in wood, such as variations in color and wood grain patterns, mineral streaks, pitch pockets, etc., will not be considered defects unless they exceed reasonable tolerance. (See Wood Specie Grading Specifications.)

The warranty applies to the repair or replacement of the defective product and does not include expenses incurred in the finishing, removal, shipment or installation of the product. It does not apply in the case of normal wear, misuse, abuse, improper finishing, improper storage*, and improper installation.

Images used on the site, including photographs and drawings, are intended as reasonable but potentially inexact facsimiles of available products. Digital color images shown on the site are representations only and may look considerably different in person from what is shown on the computer monitor, due to lighting, monitor settings, and other factors. We do not warrant that the color you receive will match the color of a digital photo on this or any website. We encourage the use of our sample kits and/or smaller purchases to verify colors before making a larger purchase. Likewise we do not warranty that a profile detail will exactly match a line drawing on the website.

*Doors and other wood products must not be exposed to excessively dry, hot, or humid conditions. Extreme moisture changes can occur in less than 24 hours causing wood to warp, twist, or crack.

 

Other Conditions of Warranty:

  • Twist or warp within these stated tolerances is not considered a defect:
      ⚬ 3/16" tolerance for single-panel doors*/drawer fronts or Slab-with-batten doors up to 25-5/16"w and 46"h
      ⚬ 5/16" tolerance for multi-panel doors*/drawer fronts up to 25-5/16"w and 64-15/16"h
      ⚬ 3/8" tolerance for multi-panel doors*/drawer fronts up to 25-5/16"w and 83-15/16"h
  • Door and drawer front sizes have a tolerance of +/- 1/16".
  • All 5-piece doors over 26" wide must have a center mullion.
  • All 5-piece doors over 48" high must have a center rail.
  • Solid wood slab (without batten) doors and drawer fronts are not warrantied against warp or twist.
  • Solid wood slab-with-batten doors over 22"w or 43-15/16"h are not warrantied against warp or twist.

(*Includes mullion and frame-only doors)

Cabinet doors, drawer fronts or other products shipping outside the continental U.S. will not be covered by this warranty unless explicitly stated in writing at the time the order is placed.

Repair or replacement of any warranty item is at the sole discretion of Horizon Cabinet Door Co. Our liability is limited to the net invoice price for the items sold by us.

Horizon Cabinet Door Co. continually strives to improve and revise its product offering. We reserve the right to make changes in materials and specifications without prior notification. Material and specification changes are not valid reasons for product refusal or replacements under warranty claims. There are no other warranties of any kind, expressed or implied.

Requests for replacements or any problem reports should be sent to the support email address shown near the bottom of this page.

Any request for replacement or credit due to damage must be sent within 5 business days of receipt of the shipment and must include the following:

  • The Order ID (as listed on the order confirmation emails)
  • The dimensions of the damaged product(s)
  • A written description of the damage
  • A clear photo of the damaged product(s)
  • A clear photo of the packaging as it was received (before the product was unwrapped). This is a requirement of the freight company. Note: We label each package with a reminder to photograph each package prior to opening.

Any request for replacement or credit due to manufacturing error must include the following:

  • The Order ID (as listed on the order confirmation emails)
  • A written description of the error
  • The ordered dimensions of the incorrect product(s)
  • The received dimensions of the incorrect product(s), if different than ordered
  • A clear photo of the incorrect product(s)
  • If the dimensions are incorrect, a clear photo (or photos) of the full product with a ruler or measuring tape laid across to show the dimensions

Any request for replacement or credit due to missing items must include the following:

  • The Order ID (as listed on the order confirmation emails)
  • A written description of what was and was not received
  • The ordered dimensions of the missing product(s)

Any request for replacement or credit for any other reason must include the following:

  • The Order ID (as listed on the order confirmation emails)
  • A clear, written description of the reason for your request
  • Any pertinent photographs to support your request

In most cases, the above information and photographs will be enough for us to make decisions regarding replacements or credits. However, after we review the photos and information provided, we may require that the product(s) be temporarily returned to us (at our cost) for review and/or repair or rework.

We will not replace or credit any products that were incorrectly ordered. We will not replace or credit any products due to color mismatch unless the color can be shown to be sufficiently different from a previously ordered and accepted example of that color, while accounting for natural variations due to aging of wood.

UPDATED MAY 20, 2021